Answers
Frequently Asked Questions
The questions we get most often, with the same answers we give over the phone.
How do I obtain an estimate?
Browse the site, then contact us by phone (704-821-6051), email ([email protected]), or fax (704.821.6054). Please include a description of what you are looking for, ideally a sketch or a photo of the space, your hardware finish preference, glass thickness preference, contact information, and ZIP code.
Are there standard sizes for frameless doors?
All of our frameless enclosures are custom made to order. Standard sizes do exist for some framed and semi-frameless options, which can reduce cost.
Can the shower door glass be trimmed?
No. Once the glass has been tempered, it cannot be altered in any way. All cuts and holes have to be done before tempering.
Can your shower doors be installed on fiberglass shower units?
Yes. We recommend wood backing where possible, or the use of headers with pivots, hinges, or sliders to distribute weight properly across the fiberglass.
Do I have to drill the holes in the glass myself?
No. The holes and notches are all drilled and cut on CNC equipment before the glass is tempered. We do that work in our shop.
Do you have a store or showroom?
Yes, we keep a small showroom at our facility in Matthews, NC. Our pricing stays competitive in part because we keep overhead low and do not run a large retail operation.
Do you install in my area?
We install across the Charlotte metro area in North Carolina and into nearby South Carolina markets. Outside of that radius, we can refer you to vetted national contractors.
Do you sell shower walls or inserts?
No. We focus on glass and hardware.
Do you ship to my area, and what does shipping cost?
Call us for freight cost information. Most of our work is local install, but we can quote shipping when needed.
How are the enclosures engineered?
All of our designs are submitted to our hardware suppliers' CAD program before fabrication, which is what keeps the manufacturing tolerance tight.
How long after I place an order until install?
Once the deposit is received, your order will typically be installed in 10 to 12 business days.
Should I use 1/4" or 3/8" glass?
The majority of frameless shower doors are made from 3/8" glass. 1/4" is more common in semi-frameless applications.
What stops the door in the closed position?
The door hinges are designed to swing the door 180 degrees. A vinyl strike on the door panel stops the swing and seals the gap on close.
What is the ordering process?
Contact sales, send details and photos, receive a quote (good for 60 days), submit a 50% non-refundable deposit, and we schedule your installation within 10 to 12 business days. A one-year warranty on parts and labor goes into effect when final payment is made.
Talk to S & S About Your Project
Send us a sketch or a photo of the space and we will price the build.
Request a Quote