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Frequently Asked Questions

Select one of the above questions to find out it’s answer.

There are springs inside the hinges and pivots that close the door to 90 degrees. If the door is open more than about 20 degrees it stays open. The door swings both ways unless a vinyl strike is used.

Once payment has been received, we will create and email you an order form for you to fill out your opening measurements and conditions. You send the completed order form back to us. You may email or fax it to us. We then take all information from your order form and create your detail sheets. These sheets include all information regarding your enclosure, detailed drawings, glass templates, sizes, clearances, part numbers, hardware finish, etc.. We send detail sheets to you for your review. Once you confirm the details and provide us with your approval, we will continue to the final stage of fabrication. Once fabrication is complete and your item is shipped, you will receive tracking information to track your shipment.

The majority of Euro Frameless shower doors are made from 3/8" glass and it is the thickness that we recommend you use. They will generally all look the same if you have them side by side. However, ¼” has strict limitations and can only be used for a small amount of designs.

Standard and all in-stock merchandise orders will generally ship within 24 to 36 hours(Custom merchandise will ship in approximately 5 to 30 working days. (Does not include transit time) Please keep in mind that the manufacturer does not guarantee a specific manufacturing time.

We are required to submit all designs to our hardware suppliers’ CAD program. This insures that every enclosure is manufactured to the highest standards and meets or exceeds every safety requirement.

We ship to anywhere in the USA including Alaska, and Hawaii. We ship everything via prepaid freight, so that our customers may take advantage of our volume shipping discounts. Shipping costs are dependent on weight and destination. For shipping outside the USA we can ship to an export agent of your choice, who will then take care of the details of shipping the products to the final destination.

We do not sell the shower walls or inserts.

We provide our installation services to several locations throughout North & South Carolina. If you are located outside the areas that we service, there are a number of contractors throughout the country that we would be glad to refer you to. Please keep in mind that a majority of our customers save the money & install the enclosures themselves.

One of the reasons we are able to offer such incredibly low prices is by minimizing our overhead expense of showrooms, and relying on our website. We do have a showroom at our facility in Matthews, NC. Our enclosures and other products have been featured in several worldwide publications.

No. The holes and notches all have to be drilled and cut before the glass is tempered. Our manufacturer uses the latest CNC diamond sawing, drilling and edging machines.

Yes, but it is best if you back up the fiberglass with some wood support. If that is not possible, then you can use a header across the top and pivots, instead of hinges. This keeps the weight of the door off the walls, or you can use a slider enclosure.

No. Once the glass has been tempered, it cannot be altered in any way.

All of our frameless enclosures are custom made to order. Therefore, there are not any standard sizes. There are only average sizes that are commonly chosen. We can fabricate the order to any size you need, as long as the manufacturer limitations have not been exceeded. There are standard sizes for framed and semi-frameless enclosures. You are able to save money by choosing one of the standard sizes.

You may obtain an estimate via the following methods: Browse our website, which will include estimates of our most common designs. (You will need to contact us to obtain a shipping estimate, if needed) Call us at 704-821-6051 to speak with one of our helpful specialists. Email us at info@ssbuild.com. Please provide a description of what you are looking for (a sketch or picture would be ideal), as well as your hardware finish preference, glass thickness preference, contact information and zip code. Fax us at 704.821.6054. Please provide a description of what you are looking for (a sketch or picture would be ideal), as well as your hardware finish preference, glass thickness preference, contact information and zip code.

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